Emergency visit a swift experience

When Cadie Brown was treated by staff at Rockingham General Hospital’s emergency department 10 days ago for an injury to her left hand, her parents said they could not fault the service and treatment they received.

On Sunday, January 5, Pete and Laura Brown were rushing their nine-year-old daughter to the ED after her fingers were slammed in front door of the Warnbro family’s home.

Mrs Brown said they were impressed with the service they received from the minute they arrived at the hospital.

“They’ve got the triage where you have to go up to the windows but the lady came through the door and asked briefly what happened, so she could get an idea,” she said.

“It was nice that we didn’t have to do formalities at the window.”

Mr Brown said the incident happened about 3pm and after his daughter had been treated — with a few stitches to her middle finger — they were back at home by 5.30pm.

He said while no parent liked to have to take their child to a hospital ED, he described their visit as a positive experience.

“You hear stories of them (the hospital) not having consultants around, but there seemed to be a steady flow of doctors,” he said.

Mrs Brown said the children’s waiting room was a good distraction for Cadie while they waited to be seen.

Cadie said she was glad the visit to hospital was brief.