The West Australian’s new app: Troubleshooting and how to update to the latest version

The West Australian’s digital subscribers will now be able to access their news online faster than ever with a brand new digital app available for both Apple and Android devices.

The new app is part of The West’s continual innovation to ensure it provides the best news experience for its loyal readers.

Features of this updated app release include:

• Enhancements to the digital edition, including article list, ability to print, improved image quality and faster download speed.
• A new text-to-speech accessibility feature that can read digital edition articles aloud to you.
• Upgrades to security and authentication for your peace of mind, including support for Sign In with Apple.
• The ability to customise your push notifications to news topics that matter most to you, such as Breaking News or Sport.
• Improvements to overall user experience with ‘pull down’ to refresh and load the status bar.

If you have automatic updates enabled, your mobile device will download the new version of The West app.

Or, to manually update to the new version of The West app now, simply click this link from your mobile device and press “update”.

Frequently asked questions

Q. What is the minimum operating system it is compatible with?

A. For Android users, your phone must be using Android Version 8 or higher and for Apple users, your iPhone must be using iOS Version 13 or higher and your model must be at least an iPhone 6S.

Q. What happens after I download the app?

A. All you will need to do is log in again and enter your password.

Q. How do I customise my push notifications?

A. Once you have updated your app, open it and click on settings. Navigate to notifications and choose which notifications you want to receive.

Q. Text-to-speech isn’t working on my Apple device(s). What do I do?

A. Please ensure that silent mode is turned off

Q. I am no longer receiving notifications from the app. What do I do?

A. Please update your app following the instructions above